With Remote Assistance, you can provide safe and secure tech support for distant computers, whether for your company or for family members and friends.
Different many other remote-access tools, Remote Assistance doesn’t open a user’s Windows PC to the internet so that any unknown can connect at will. The user must begin the Remote Assistance request and approve the incoming connection.
This tool has existed since the entrance of Windows XP in 2001, but its features have evolved a bit over the course of the transition from XP to Vista to Windows 7. In Windows OS, click Help and Support, select More Support Options at the bottom of the window, and choose Remote Assistance. To find the utility in one of the earlier versions of Windows, click Help and Support and run a search for ‘Remote Support’.
Once Remote Assistance is open, the utility offers a choice as to how to send a request for help. The method and format of the request have changed over time. In Windows XP, the options are limited to a choice between instant messaging and email. In Windows 7, the user can send an email message, save the invitation as a file to be sent as an IM attachment, or use Easy Connect to establish a relationship between two Windows 7 systems that afterward can connect via Remote Assistance instantly.
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